Help center

How can we help?

Answers to the most common questions, grouped by topic.

Getting started

How do I log my first session?

From your dashboard, hit "Start session," pick a subject and topic, and study. Ending the session logs it automatically — nothing else to fill in.

Do I need to pick all my subjects right away?

No — add what you have during onboarding and bring in more subjects anytime from Settings.

Can I use this on my phone?

The web app works fully on mobile browsers today. A native app is on our roadmap.

Can I switch plans later?

Yes — upgrade or downgrade anytime from Account Settings → Billing. Changes apply from your next billing cycle.

Is there a student discount?

Yearly billing already reflects a discounted rate, and we run seasonal offers around exam season.

How do refunds work?

See our Refund Policy for details — generally, unused time on a cancelled plan is refunded on a pro-rata basis.

Who can see my study data?

Only you, by default. Batch comparison features only ever use anonymised, aggregated numbers — never your individual sessions.

Can I export my data?

Yes, as CSV, anytime from Account Settings. Full details are in our Privacy Policy.

What happens to my data if I delete my account?

It's permanently deleted. This action can't be undone, so we recommend exporting first.

My timer didn't log a session — what happened?

This usually means the tab was closed before the session ended. Contact support with the approximate time and we can help recover it.

Does it work offline?

Not yet on web — offline support is planned alongside the mobile app.

Our team usually replies within a business day.